Quality and Serviceability Lead
2 months ago
At Bang & Olufsen A/S, we are seeking a highly skilled Quality & Serviceability Lead to join our Customer Quality team. As a key member of our team, you will be responsible for implementing our service strategy in New Product Introduction (NPI) projects and communicating this process to various stakeholders.
Key Responsibilities:- Drive and manage the Service & Installation area in NPI projects to ensure new products can be serviced and installed on the market.
- Own Quality Learning Loop in NPI projects to guarantee learnings from the market are addressed in future projects.
- Drive and manage the Early Warning Process on newly launched products.
- Adopt a proactive mindset in all tasks and have full focus on the B&O customer.
- Be a vital part of developing, driving, and implementing our Longevity strategy.
- SW, Electronics, or Mechanical engineering background with more than 5 years of experience in product development.
- Project and process management skills from working on technical projects.
- Ability to form technical solutions together with software, hardware, and mechanical architects.
- Good overall technical understanding, preferably also on product development level.
- You understand the need of and how to design long-lasting products.
- Good communication skills both upwards and downwards in the organization.
- Proactive personality with customer-oriented mindset.
- Fluency in English - in writing and speech.
- Competitive salary and benefits package.
- Flat hierarchy and open communication.
- Opportunity to work with a unique pool of people from +55 countries.
- Chance to grow as a professional and as a company.
We believe in equal opportunities for all and encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit.
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Quality and Serviceability Expert
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