Data-Driven Customer Advocate
2 weeks ago
About Mouseflow
We are a leading provider of web analytics solutions, trusted by organizations worldwide.
Mouseflow is one of the most successful software companies in web analytics, developing innovative software since 2009.
We were recently recognized in the G2 list of Top 100 Software Products, across all industries.
In 2018, Offspring Capital acquired Mouseflow with the clear strategy of taking Mouseflow to the next level.
The Job Description:You will be responsible for driving customer growth through scalable customer success programs.
Key Responsibilities:- Design and execute scalable programs for customer understanding and adoption.
- Monitor usage trends, address adoption gaps, and deliver automated touchpoints (emails, notifications, videos) and in-person touchpoints (webinars, training sessions, and workshops).
- Socialize customer feedback internally to drive customer advocacy.
- Proven track record of delivering scalable customer success programs.
- Strong analytical skills—with the ability to interpret data and use insights to improve engagement.
- Excellent communication skills.
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