Floor Manager Position
3 weeks ago
Job Role Overview:
As a key member of the JD Group team, you will be responsible for providing visual support to the store, engaging customers through creative product placement and utilizing the latest fashion trends.
You will lead the entire team on the floor, be the first point of contact in personnel matters, and motivate and support all your team members.
Key Responsibilities:
- Provide customers with excellent levels of customer service.
- Support and deal with customer complaints and inquiries, providing the best possible outcome.
- Ensure the personal appearance of sales team is in line with company guidelines.
- Have an understanding of the customer service measuring program.
- Ensure that targets are achieved and, where possible, exceeded.
- Support and motivate staff service levels in order to maximize store sales.
- Utilize in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assist you in product placement of key selling lines.
- Attract, engage, and motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistance with the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
- Encourage, develop, and motivate personal progression throughout your store.
- Provide assistance with the induction and training of new joiners.
- Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.
Required Skills and Experience:
- Retail supervisor experience would be advantageous.
- Excellent time management skills.
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word, and Excel.
We offer our employees a range of benefits, including staff discount on JD Group and other brands within the organisation, pension scheme, and personal development opportunities to learn and develop at work.
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