Success and Adoption Specialist

5 days ago


Århus, Århus Kommune, Denmark Formalize Full time

Are you looking for a challenging opportunity to make a significant impact in our Customer Success team? Do you have knowledge and experience to contribute to best practices within customer engagement, onboarding, and service?

We are seeking a highly motivated and experienced individual to join our team as a Success and Adoption Specialist. As a key member of our international SaaS team, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

  • You will be responsible for collaborating on projects across departments to improve the customer experience, identifying opportunities for growth, and providing feedback to inform product development.
  • With your expertise, you will help build and optimize our Customer Success function across products and customer tiers, ensuring seamless customer journeys.
  • As a dedicated team player, you will contribute to maintaining high momentum and driving customer adoption and advocacy.

To succeed in this role, you will need:

  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
  • Experience working with SaaS platforms and proficiency in Spanish.
  • Strong communication, collaboration, and problem-solving skills.
  • The ability to connect effortlessly with clients and build lasting relationships.
  • A professional approach with great business acumen and customer understanding.


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