-- Customer Success Manager

2 months ago


Aarhus, Denmark Whistleblower Software Full time

Formalize Madrid Full-time

Salary Competitive

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position.

The opportunity and what we offer
Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.

  • Be part of a fast-growing international SaaS company
  • High level of trust and autonomy
  • Be part of a social, diverse, and international team

Responsibilities

  • Work closely with our customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience
  • Be a source of customer feedback and qualified product ideas
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable

Qualifications and about you

  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communicator, collaborator, and problem solver
  • Connect effortlessly with clients and build lasting relationships
  • Professional with great business acumen and customer understanding
  • Structured, diligent, and dedicated
  • Professional fluency in English
  • Native fluency in German
  • You thrive in an environment where you contribute to maintaining a high momentum

About Formalize
Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Currently, we are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest-growing SaaS scale-ups.

Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.

This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way, we established strong partnerships and a base of satisfied customers. Our commitment was recognized through the best customer support, which earned us a reputation as a customer-centric pioneer. But now, we have extended our expertise to a larger compliance universe including data compliance, risk, and privacy.

Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

Traits that describe our culture and employees:

  • We are all very goal-oriented and hardworking
  • We are responsible, and we like accountability
  • We are connecting, and we like to build meaningful relationships
  • We are optimistic and like to laugh and have a positive atmosphere
  • We like to dream big and to have clear visions for the future

Test in the recruitment process
In the recruitment process, we use talent profiles. You will therefore receive a link to the test after sending your application.

Experience shows that it provides the best experience for both candidates and us as a company. It's not about answering right or wrong, but whether one's talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Whistleblower Software in relation to:

  • Fit between the person and work tasks
  • Fit between the person and the colleagues in the team
  • Fit between the person and the role

We know that when this is staged optimally, you thrive and succeed much better in your job.

Recruitment Process

  • Send application and upload relevant information
  • Completion of Talent test
  • 15 minutes online interview with our Talent Acquisition team
  • 30 minutes online interview with our hiring manager
  • 60 minutes in-person final interview with hiring manager and CRO / Head of Sales

Apply by attaching your resume and other relevant information, and you will hear from us soon

We will hold interviews and hire on an ongoing basis.

#J-18808-Ljbffr

  • Aarhus, Denmark Playable ApS Full time

    Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to customers from all kinds of industries on a global scale? We’re looking for a Senior Customer Success Manager to work with some of the world’s leading brands as they unleash the power of play with the Playable platform. The...


  • Aarhus, Denmark RAPTOR SERVICES AS Full time

    Ansøgningsfrist: Vi kalder ind til samtaler løbende Tiltrædelse: Hurtigst muligt Type: Fuldtidsstilling Vil du være med til at bygge stærke kunderelationer til nogle af de største e-commerce brands i Danmark og udlandet?  Så er du måske den Customer Success Manager, som Raptor leder efter til vores flotte hovedkontor i hjertet af Aarhus! ...


  • Aarhus kommune, Denmark Plecto Full time

    Customer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...


  • Aarhus, Denmark Cambio Group Full time

    Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Nordic health and social care. We are growing continuously...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Milan Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding and service and do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative and motivation to always improve? Then you...


  • Aarhus, Denmark The HubDanske Bank Full time

    Er du passioneret omkring kundefokuseret forretningsudvikling og ønsker at spille en central rolle i en hurtigt voksende SaaS-virksomhed? Hos prduct.com søger vi en dygtig Customer Success Manager til at styrke vores team i Aarhus C. Hvis du er klar til at tage udfordringen op og bidrage til vores mission om at skabe banebrydende digitale løsninger, er...


  • Aarhus, Denmark Büscher Garten & Landschaftsbau Full time

    Brænder du for at skabe værdi med din strukturerede og proaktive indsats, samt positive energi? Og være det professionelle bindeled på tværs af varierende opgaver for mange forskellige spændende kundeprojekter som projektleder? Kan du godt lide at gøre en indsats for at have god dialog med dine klienter og samarbejdspartnere? Så er jobbet som Amazon...

  • Customer Manager

    2 months ago


    Aarhus, Denmark Vestas Full time

    Now you can join the world's most sustainable company in a fast-developing industry. Do you have experience as a Customer Manager? Do you want to take your personal and professional career to the next level? Then we want to hear from you!  Region NCE > SBU NCE Service > Customer Management Team 2  The Customer Management team is responsible for...

  • Customer Care Manager

    5 months ago


    Aarhus, Denmark Marel Full time

    Are you proud of what you did today? Our Customer Care Managers are. As our new Customer Care Manager you will be overall responsible for the relationship and management of the customer portfolio related to our install base in Fish Division. Your customers will be located in Denmark, Finland, Sweden and Faroe Islands. You will act as a trusted advisor...


  • Aarhus, Denmark Vestas Full time

    Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Do you have a can-do attitude and enjoy working closely with customers and contracts? Then this is the job for you! Region NCE > SBU NCE Service > Customer & Contract Management Offshore > Customer Management Team 1 The...