Senior Customer Experience Specialist
5 days ago
About Us:
Bang & Olufsen A/S is a dynamic and innovative company that values individual flexibility and decision-making. With a flat hierarchy and open communication, we strive to create a more inclusive workplace where everyone can grow as professionals and as a company.
Job Description:
We are seeking a Senior Customer Experience Specialist to join our enthusiastic and diverse Customer Care Team. As a key member of our team, you will be responsible for providing top-class support to our German-speaking customers via phone, email, or web.
Key Responsibilities:
- Handling customer inquiries in a timely and professional manner, ensuring all inquiries are replied to, categorized, and registered following our procedures.
- Providing qualified and adequate responses in accordance with individual customer needs.
- Mediating solutions for German customers in collaboration with senior colleagues, product support, B2B partners, and local area service managers.
- Contributing to improving our internal knowledge base by sharing learnings from daily interactions with customers.
What You Bring:
You bring a strong customer-oriented mindset, allowing you to solve inquiries in a timely and professional manner. You are solution-oriented with a positive and open attitude. Additionally, you possess:
- Passion and drive to help create exceptional experiences for our customers.
- A team player mentality.
- Excellent German and English communication skills – both spoken and written.
- Experience in customer care, preferably from the tech industry.
- Technical know-how to solve requests requiring technical expertise, with support from our technical team.
Compensation and Benefits:
We offer a competitive salary and benefits package, including a comprehensive compensation plan that reflects your value to our organization. You will also have the opportunity to work closely with multiple stakeholders, including product supporters, area service managers, and B2B partners.
Location and Start Date:
The position is based in Struer, Denmark, with an estimated 5% travel requirement. We aim to fill this position as soon as possible, with the successful candidate starting work as soon as feasible.
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