Global Technical Support Specialist

4 days ago


Copenhagen, Copenhagen, Denmark Emri AS Full time

Job Summary

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We are seeking a skilled Service Operations Manager to join our team at EMRI A/S.

As a key player in our growth and development, you will be responsible for managing customer requests, coordinating service jobs, and ensuring seamless service execution.

Responsibilities

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  • Manage customer requirements and customer enquiries.
  • Closely cooperate with Global Technical Support and Field Service Manager to keep service requests updated.
  • Coordinate, plan, schedule, and oversee all service jobs and requests with necessary resources, spare parts, and logistics for site.
  • Create quotations.
  • Responsible for on-time invoicing.
  • Cooperate and coordinate activities with other EMRI units and teams to harmonize the service activities.

Requirements

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To succeed in this role, you should have experience with resource planning and coordination of service jobs, as well as experience from an operational service organization.

A knowledge of the Marine Service Segment is an advantage, but not required. You must be fluent in both written and verbal English.

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