IT Support Specialist

2 days ago


Copenhagen, Copenhagen, Denmark HCLTech Full time

HCLTech is a global technology company that delivers holistic services across industry verticals to leading enterprises. Our next-generation approach enables us to reimagine businesses for the digital age, with a strong culture of innovation and risk-taking.

We are expanding our team and looking for a skilled IT Support Specialist who will deliver onsite IT services and support to our clients in Copenhagen, Denmark. As a team player with good communication skills, you will focus on end-user experience, willing to learn and share knowledge.

The role involves performing onsite IT services and support, collaborating with different business teams on IT-related matters, providing user training and onboarding, supporting local IT infrastructure, and maintaining inventory of equipment. You will also be responsible for recording support incidents in Service-Now, working towards achieving response and resolution KPIs, and keeping aging incidents under check.

To succeed in this role, you will need to possess a degree in IT/Computer Science or a relevant field, with a minimum of 3-6 years of IT support-related experience. You should be fluent in oral and written English, with skills in Danish being a plus. Experience with ITSM tools like ServiceNow, ticket handling, and KCS is an asset.

  • Perform onsite IT services and support
  • Collaborate with different business teams on IT-related matters
  • Provide user training and onboarding
  • SUPPORT LOCAL IT INFRASTRUCTURE
  • Maintain inventory of equipment
  • Record support incidents in Service-Now
  • Keep aging incidents under check
Requirements

Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.

  • Fluent in oral and written English; skills in Danish are a plus
  • Appropriate service management program (ITIL foundation certification preferred)
  • Experience with ITSM tools like ServiceNow and ticket handling
  • Experience with KCS is an asset
  • Good technical knowledge in Microsoft, Windows 10, Windows 11, O365 environment, hardware; infrastructure, iOS devices, and macOS
  • If possible, experience with AV (audio/visual) equipment support (e.g. meeting rooms, videoconferencing, MS Teams)


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