Technology Innovation and IoT Support Specialist

3 days ago


Copenhagen, Copenhagen, Denmark United Nations Development Programme Full time

At the United Nations Development Programme, we believe that innovation and technology have the power to transform lives. Our ITM Unit in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions.

The role of Technology Innovation and IoT Support Specialist plays a crucial part in our mission to empower communities and promote sustainable development. You will be working on projects that have a direct impact on the development efforts of the international community, utilizing your skills in IoT, data analytics, software engineering, and sustainable development-oriented areas of work.

Job Description
  • Installation and Operation: You will be responsible for setting up and installing IoT networks and infrastructure in UNDP Country Offices and projects, integrating with IoT Platform in Azure, testing sensors and gateways, and providing full operation support after commissioning.
  • Troubleshooting and Resolution: You will provide technical support to resolve issues related to network and connectivity using standard procedures, work with UNDP Country Offices IT teams, HQ team, and vendors to ensure performance.
  • Alarm Handling and Escalation: You will handle incoming incidents through UNall ITSM platform and monitor alarms sent by NMS/dashboard, work together with SFNOC team, and escalate incidents or issues that require vendor or Level-2 support intervention.
  • Capacity Building and Field Operation Support: You will assist in capacity building exercises by preparing and organizing global webinars, trainings, and on-site operational support as required by UNDP Country Offices, under consultation with the IoT Team and management guidance.
  • Development of IT Systems: You will assist in developing support IoT system operation procedures and structure to provide efficient responses, develop manuals/guidelines to help/educate end-users, research IoT sensors and platform integration.
  • Documentation and ISO 9001 Compliance: You will write documentation related to IoT support operations, including procedures, system documentation, technical guides, conformity and corrective reports, and user feedback, while ensuring compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation.

This is an internship opportunity with the United Nations Development Programme, focusing on innovation and IoT support. The ideal candidate should have interest and understanding of IoT, Data Analytics, software engineering, and sustainable development-oriented areas of work.



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