Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Process customer orders and resolve any issues in a timely and efficient manner.
- Provide excellent customer service through various communication channels, including phone, email, and chat.
- Work closely with internal teams to resolve customer complaints and issues.
- Maintain accurate records and reports to ensure seamless order processing and customer service.
- Collaborate with colleagues to achieve team goals and objectives.
- Good knowledge of SAP and understanding of the Order-To-Cash process.
- Knowledge of customer service principles and practices.
- Experience in handling logistics enquiries from customers and 3rd party logistics suppliers.
- Experienced in Microsoft Office: Word, Excel, and Outlook.
- High-minded attention to detail and accuracy.
- Preferably experience in problem analysis (5XWHY, RCA), problem-solving, and loss analysis.
- Preferably great communication skills – verbal and written.
- Fluent in English and one Scandinavian language.
JACOBS DOUWE EGBERTS (JDE) is a leading coffee and tea company with a rich history and a passion for delivering exceptional customer experiences. We are committed to unleashing the possibilities of coffee and tea to create a better future.
We value Simplicity, Entrepreneurship, Accountability, Discipline, and Solidarity, and we are passionate about creating amazing coffee moments together.
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