Conversational AI Engineer
2 days ago
About the Job:
We are seeking a talented Conversational AI Engineer to join our team. In this role, you will be responsible for building robust integrations between the Cognigy conversational AI platform and third-party systems.
Key Responsibilities:
- Design and develop APIs for integrating the Cognigy AI platform with third-party systems.
- Collaborate with cross-functional teams to analyze integration requirements and translate business needs into technical specifications.
- Support flow optimization, ensuring that complex logic is well structured, documented, and accessible within Cognigy's flow editor.
- Develop secure, scalable, and efficient code to facilitate seamless data exchange and functionality between systems.
- Implement authentication and authorization protocols to ensure secure data access and transmission.
- Conduct thorough testing and debugging of integrations, ensuring reliability and performance.
Requirements:
- A Bachelor's degree in Computer Science, Information Technology, Web development, or related field.
- Proven experience in API development, including designing, testing, and maintaining integrations.
- Solid understanding of RESTful and GraphQL APIs, API security best practices, and tools like Postman.
- Experience with VS studio or knowledge of similar integrated development environment (IDE) software.
- Familiarity with CI/CD pipelines and containerization (Docker, Kubernetes) is a plus.
- Preferred – Knowledge of Cognigy AI, Genesys, and Netcracker APIs is an advantage.
- Knowledge of OAuth, JWT, and other authentication/authorization protocols.
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