AI-Driven Customer Service Engineer

3 days ago


Copenhagen, Copenhagen, Denmark HR-ON Full time
About the Role

In this exciting position as an Integration Engineer, you will have the opportunity to work on innovative conversational AI technology, making a significant impact on our products. Your primary focus will be on building robust integrations between the Cognigy conversational AI platform and third-party systems, such as Genesys, Netcracker, datalake, and data warehouses.

Key Responsibilities
  1. Collaborate with cross-functional teams to analyze integration requirements and translate business needs into technical specifications.
  2. Design and develop APIs for integrating the Cognigy AI platform with third-party systems.
  3. Develop and maintain secure, scalable, and efficient code for API integrations.
  4. Implement authentication and authorization protocols to ensure secure data access and transmission.
  5. Support flow optimization, ensuring complex logic is well structured, documented, and accessible within Cognigy's flow editor.
Desired Skills and Qualifications

The ideal candidate will possess:

  • Knowledge of OAuth, JWT, and other authentication/authorization protocols.
  • Strong problem-solving skills and the ability to work in a dynamic environment.
  • Effective communication and collaboration skills.
  • Danish comprehension – being able to navigate internal documentation and meetings.


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