Pncpl Support Services Analyst

4 weeks ago


Copenhagen, Copenhagen, Denmark Deltek, Inc. Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Deltek, Inc. As a Technical Support Specialist, you will be responsible for providing world-class support to our Maconomy Enterprise and Cloud-based customers.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge base articles to assist customers.
  • Meet operational and customer satisfaction-related metrics.

Requirements

  • Progressive experience in a technical support role.
  • Previous knowledge of Maconomy ERP system, accounting background, software, and/or database knowledge (SQL or Oracle) is an advantage.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and customer service skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.

What We Offer

Deltek, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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