Pncpl Support Services Analyst
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Deltek, Inc. As a Technical Support Specialist, you will be responsible for providing world-class support to our Maconomy Enterprise and Cloud-based customers.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge base articles to assist customers.
- Meet operational and customer satisfaction-related metrics.
Requirements
- Progressive experience in a technical support role.
- Previous knowledge of Maconomy ERP system, accounting background, software, and/or database knowledge (SQL or Oracle) is an advantage.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
What We Offer
Deltek, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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