IT Support Specialist

3 weeks ago


Copenhagen, Copenhagen, Denmark DK001 Marsh AS Full time

About the Role:

As a Senior IT Support Analyst at DK001 Marsh A/S, you will be part of our team that provides exceptional IT support to our colleagues in Denmark. You will be based in our modern facilities in Nordhavn and report to the Manager of the IT Support Team located in Sweden.

Key Responsibilities:

  • Provide on-site support to all local colleagues in Denmark, primarily in Nordhavn but also our Aarhus office
  • On- and off-boarding of colleagues
  • Prepare and maintain PC workstations
  • Administer and prepare mobile devices
  • Maintenance and operation of copy/print, local backup, and other operating systems
  • Participate in technical operational tasks, including troubleshooting
  • Work with our Service Desk and asset management systems
  • Carry out any other ad-hoc tasks as and when required

Requirements:

  • Speaks and understands English at a high level and can communicate in the Nordic languages
  • A minimum of 5 years' experience in a similar role in an international organisation
  • Solid knowledge of software and hardware
  • Knowledge of Microsoft 365 and Microsoft environment in general
  • Knowledge of standard operating systems such as Windows 10
  • Knowledge of ITIL processes
  • Knowledge of Copiers, printers, and AV equipment
  • Knowledge of ServiceNow is a plus
  • Solid interpersonal skills and service mindset
  • Pragmatic, robust and solution orientated personality

What We Offer:

  • Collaborative and inclusive work environment that values diversity and innovation
  • Continuous learning and development opportunities to improve your skills and advance your career
  • Competitive compensation and pension scheme
  • Global network of professionals providing opportunities for growth and mobility

About Us:

M Marsh is the world's leading risk advisory and insurance brokerage firm. With over 45,000 employees across 130 countries, we empower Denmark's largest companies to navigate risks and seize business opportunities through our unrivaled expertise in risk management and insurance consulting. We are part of Marsh McLennan, the world's leading professional services firm in the areas of risk, strategy and people.



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