Pncpl Support Services Specialist
3 weeks ago
Deltek is seeking a highly skilled Customer Support Specialist to join our team in providing world-class support to our Maconomy Enterprise and Cloud-based customers. This role requires a problem-solving mindset, excellent communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Provide timely and effective support to customers via various communication channels.
- Utilize a problem-solving approach to troubleshoot and resolve customer issues efficiently.
- Meet operational and customer satisfaction-related metrics both individually and as part of a team.
- Collaborate with the Line Manager and proactively manage job tasks to ensure seamless execution.
Qualifications:
- Minimum 2 years of experience in a customer-facing, problem-solving role with a technology business.
- Prior experience with Maconomy ERP system, accounting background, software, and/or database knowledge (SQL or Oracle) is an advantage.
- A clear passion for delivering great customer service and demonstrating customer-centric behaviors.
- Strong problem-solving skills and ability to work independently.
- General Microsoft server operating system knowledge and proficiency with MS Office applications.
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