Director of Freelance Operations

3 weeks ago


Copenhagen, Copenhagen, Denmark Igbaffiliate Full time
Head of Freelancers Operations Department

We are seeking a visionary leader to oversee the freelancer department, ensuring the smooth operation of all freelancer-related activities. As the driving force behind our freelancer team, you'll manage everything from recruitment to quality assurance, ensuring that every piece of content meets our high standards.

Key responsibilities include:

  1. Team Leadership: Oversee a department, ensuring the smooth operation of all freelancer-related activities.
  2. Process Optimization: Continuously assess and optimize workflows to improve efficiency and the quality of outputs.
  3. Freelancer Lifecycle Management: Manage the entire lifecycle of freelancers on the platform, from hiring and training to performance evaluation and termination.
  4. Quality Assurance: Monitor and maintain high standards of product quality and manage the KPIs related to cancel rates and product quality rates.
  5. Reporting: Provide regular reports on department performance, including KPIs, challenges, and areas for improvement, to senior management.

Requirements:

  1. Freelancer Management: Expertise in managing the full lifecycle of freelancers, including recruitment, onboarding, training, performance monitoring, and conflict resolution.
  2. Leadership & Management: Ability to manage and lead a team of 12 subordinates, including 2 sub-TLs.
  3. Quality Assurance: Strong understanding of quality metrics, particularly in writing and editing, to ensure high product quality rates.
  4. Process Optimization: Experience in identifying inefficiencies in workflows and implementing process improvements to enhance productivity and quality.
  5. Data Analysis: Proficiency in analyzing data related to writer performance, product quality, and other KPIs, and using this data to drive decisions.
  6. Communication: Excellent written and verbal communication skills to effectively collaborate with freelancers, team members, and other stakeholders.

We offer a competitive compensation package, including medical insurance, mental health care, and opportunities for professional growth and development. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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