Customer Service Representative

1 month ago


Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time
Company Overview

JACOBS DOUWE EGBERTS is a leading coffee and tea company with a rich history of over 265 years.

About the Role

We are seeking a highly motivated Customer Service Specialist to join our team in Copenhagen Ørestad. The successful candidate will be responsible for delivering exceptional customer service, processing customer orders, and resolving issues in a timely manner.

Salary and Benefits

The estimated salary for this role is €45,000 - €60,000 per annum, depending on experience. We offer a comprehensive benefits package, including competitive pay, health insurance, and opportunities for career growth.

Job Description

Key Responsibilities:

  • Process customer orders accurately and efficiently
  • Respond to customer inquiries and resolve issues in a timely manner
  • Collaborate with internal teams to ensure seamless order fulfillment

Requirements:

  • Good knowledge of SAP and understanding of the Order-To-Cash process
  • Knowledge of customer service principles and practices
  • Experience in handling logistics enquiries from customers and 3rd party logistics suppliers
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High level of accuracy and attention to detail
Benefits

We offer a dynamic and supportive work environment, where you can grow your career and develop new skills. Our benefits package includes:

  • Competitive pay and bonuses
  • Health insurance and wellness programs
  • Opportunities for career growth and professional development


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