Customer Service Representative
1 month ago
JACOBS DOUWE EGBERTS is a leading coffee and tea company with a rich history of over 265 years.
About the RoleWe are seeking a highly motivated Customer Service Specialist to join our team in Copenhagen Ørestad. The successful candidate will be responsible for delivering exceptional customer service, processing customer orders, and resolving issues in a timely manner.
Salary and BenefitsThe estimated salary for this role is €45,000 - €60,000 per annum, depending on experience. We offer a comprehensive benefits package, including competitive pay, health insurance, and opportunities for career growth.
Job DescriptionKey Responsibilities:
- Process customer orders accurately and efficiently
- Respond to customer inquiries and resolve issues in a timely manner
- Collaborate with internal teams to ensure seamless order fulfillment
Requirements:
- Good knowledge of SAP and understanding of the Order-To-Cash process
- Knowledge of customer service principles and practices
- Experience in handling logistics enquiries from customers and 3rd party logistics suppliers
To succeed in this role, you will need:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- High level of accuracy and attention to detail
We offer a dynamic and supportive work environment, where you can grow your career and develop new skills. Our benefits package includes:
- Competitive pay and bonuses
- Health insurance and wellness programs
- Opportunities for career growth and professional development
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