Customer Experience Representative for Musical Instruments

2 weeks ago


Copenhagen, Copenhagen, Denmark Roland Europe Group Ltd Full time
About Roland Europe Group Ltd

Roland Europe Group Ltd is a world leader in the design, manufacture and distribution of electronic musical instruments. We are committed to providing an exceptional customer experience through our products and services.

Job Description

We are seeking a Customer Experience Representative to join our team at our brand new showroom in Copenhagen. As a key member of our retail team, you will be responsible for delivering an outstanding customer experience through demonstrations, events, and presentations of our products. Your passion for music and enthusiasm for sharing knowledge with others will help us achieve our goal of providing the best possible experience for our customers.

Responsibilities:
  • To deliver fantastic customer-focused experiences, whether online or offline, resulting in sales growth
  • To showcase our products through hands-on demonstrations and presentations
  • To develop and implement events, workshops, and one-to-one discussions to attract customers to our showroom
  • To work closely with the retail team to maintain high standards of customer service and sales performance
Requirements:
  • A strong interest in music and ability to play piano and keyboards confidently
  • A good understanding of music technology, particularly synthesizers and keyboards
  • Sales experience, ideally in a retail environment
  • Excellent communication skills and ability to build relationships with customers and colleagues
  • The ability to react to challenges while remaining calm
  • The confidence and organizational skills to manage all aspects of a busy retail environment
What We Offer

We offer a competitive benefits package, including a salary range of 45,000 - 55,000 EUR per annum (dependent on experience), depending on your qualifications and background.



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