Customer Service Specialist for Financial Markets
2 months ago
We are a global fintech company that provides innovative trading solutions and B2B financial infrastructure. Our proprietary platform offers direct market access to over 1 million financial instruments from a single multi-currency account.
Our team is diverse, with 600+ employees across 70+ locations, representing 60 nationalities. We value freedom, innovation, and customer satisfaction.
Job OverviewAs a Customer Service Specialist, you will be responsible for managing client inquiries via email, live chat, and phone calls within set SLAs and KPIs. You will provide excellent customer support by identifying customers' needs and solving tasks with an individual approach.
Key Responsibilities- Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
- Provide exceptional customer support by identifying customers' needs and solving tasks with an individual approach
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to the relevant departments when necessary
- Maintain a sound knowledge of our product and industry
- Maintain a positive image of our company
- Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager
- Financial markets and industry knowledge
- Previous experience with tools like Intercom, Zendesk, Atlassian
- Previous experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
- Comfortable with working shifts
+80,000 - +110,000 per year (depending on location and experience)
Benefits- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
The role is based in Denmark, with remote work options available. This is an exciting opportunity to join a global fintech company with a strong presence in the region.
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