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Front Desk Operations Liaison

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Copenhagen, Copenhagen, Denmark Royal Caribbean Group Full time
Key Responsibilities

The Guest Relations Officer must possess exceptional interpersonal and communication skills to effectively interact with guests and crew members.

Some key responsibilities include:

  • Maintaining a professional demeanor at all times.
  • Providing impeccable quality of personalized service to internal and external guests and crew alike.
  • Responds to escalated guest concerns in an up-scale, considerate, professional, and positive manner, showing empathy and actively listening.

This role also involves leading by example, maintaining a firm, calm composure in all situations, and treating all guests and crew with equal humility and respect.