Customer Experience Specialist
2 days ago
Customer Care Consultant
About the Role:- We are seeking a highly skilled Customer Care Consultant to join our team.
- The ideal candidate will have a strong customer-oriented mindset with a solution-oriented approach.
- Respond to customer inquiries in a timely and professional manner, categorizing and registering them according to procedures.
- Collaborate with Senior Customer Care consultants, Product support, B2B Partners, and local Area Service Managers to resolve customer issues.
- Contribute to improving the internal knowledge base by sharing learnings from daily interactions with customers.
- Excellent German and English communication skills – both spoken and written.
- Experience in customer care, preferably from the tech industry.
- Technical know-how to solve requests requiring technical expertise with support from our team.
Bang & Olufsen is an agile company with a flat hierarchy, fostering open and trustworthy communication. We value mutual respect and diversity, aiming to build an inclusive workplace where everyone can grow as professionals and remain innovative.
What We Offer:- A competitive salary and benefits package.
- Location: Struer, Denmark.
- Approximately 5% travel required.
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