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Customer Support and E-commerce Operations Coordinator

2 weeks ago

Copenhagen, Copenhagen, Denmark wallhack Full time
Key Responsibilities
  • Resolve global customer tickets and collaborate with carriers/3PLs to ensure timely order fulfillment.
  • Update and maintain customer care SOPs to align with company goals and ensure our regional customer care facilitators are up to date.
  • Proactively communicate with customers about order exceptions (e.g., address changes) to prevent delivery delays.

The successful candidate will also be responsible for identifying and sharing last-mile efficiency opportunities with the team, staying updated on customer care software and tools, and managing customer complaints, inquiries, and escalations professionally.