E-commerce Customer Service Representative

1 week ago


Copenhagen, Copenhagen, Denmark ferm LIVING Full time

About Ferm Living

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Ferm Living is a Danish design and interior brand established in 2006. From our base in Copenhagen, we work with artisans around the world, fusing our Scandinavian mindset and design with global skills and traditions.

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We create two yearly design-driven collections of furniture, accessories, and lighting – for all rooms in the home.

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As an e-commerce Sales Support, you will have daily contact with our customers from all over the world and support the team with various tasks.

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You will answer incoming customer calls and emails, handle live chats regarding orders, product inquiries, service questions, and general customer concerns, and serve as the first point of contact guiding our customers.

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The key responsibilities include:

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  2. General customer service (phone, email, live chat, and Facebook).">
  3. Solve customer challenges and find the best possible solutions.">
  4. Order processing/handling and follow-up, including Made to Order, Preorders, and returns.">
  5. Coordinate with warehouses (located in Denmark and the US) and freight forwarders, and liaise with Logistics.">
  6. Handle claims and document product issues.">
  7. Invoicing and financial tasks.">
  8. Taking an active role in helping to solve operational matters affecting our service towards customers.">
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You thrive in a busy environment with many simultaneous tasks and new opportunities daily.

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You can be busy and still coordinate your tasks flawlessly, always with a proactive approach, and focus on providing the best possible experience for our customers.

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We are looking for someone who:

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  1. ">
  2. Has proven customer service experience, preferably from a lifestyle, design, or interior brand.">
  3. Is service-minded, positive, and has a high level of energy.">
  4. Has excellent follow-up capabilities, ability to prioritize, and manage time effectively.">
  5. Possesses solid IT skills, and experience with Microsoft Office, Business Central, Shopify, and PIM are an advantage.">
  6. Fluency in English, as we serve customers from all over the world, other language skills are an advantage.">
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If this sounds like you, please send your application and CV in Danish or English online.



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