IT Service Management Expert

2 weeks ago


Copenhagen, Copenhagen, Denmark Nuuday Full time
About the Role

You will be part of the Nuuday Service Excellence team, which is primarily responsible for ensuring end-to-end integration, collaboration, management, and governance with our major IT and Telco service suppliers supporting the supply chain of products for the business.

Key Responsibilities
  • Developing, implementing, and continuously improving a modern way of working within the IT Service Management area in Nuuday.
  • Collaborating closely with Nuuday stakeholders to ensure alignment of expectations and high-level service satisfaction.
Requirements
  • Previous experience in designing and coordinating the transition of services and working with 3rd Party suppliers.
  • Experience with Service and Integration Management (SIAM), Service Delivery Management or similar.
  • 3-5 years of relevant experience in complex organizations with focus on SLA requirements and controlling of contract usage including performance/capacity invoice control.


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