Cloud Leadership Manager

3 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time

Job Overview

We are seeking a highly skilled Cloud Leadership Manager to join our team. As a key member of our leadership team, you will be responsible for leading a team of Technical Account Managers who provide operational support to our largest customers. In this role, you will have the opportunity to shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers.

Responsibilities

  • Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
  • Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Help Enterprise customers define IT and business processes that work well with cloud deployments
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans
  • Work with AWS executive leadership to influence the product roadmap
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

Requirements

  • Analyze and present operational reviews to customer leadership
  • 4+ years leading technical teams
  • 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
  • Have a track record of effectively leading technical teams
  • Estimated 25% travel requirement


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