Customer Service Representative Copenhagen

7 days ago


Copenhagen, Copenhagen, Denmark Boozt Group Full time
About Boozt Group

We are one of the leading e-commerce players in the Nordics. Our mission is to deliver an exceptional customer experience by providing a wide range of products on our websites, Boozt.com and Booztlet.com.

Our teams work together to drive innovation and growth, while maintaining our commitment to trust, freedom, and responsibility.

The Role

We are seeking a Danish Speaking Customer Service Agent to join our vibrant team. As a key member of our Customer Service Team, you will play a crucial role in delivering outstanding service to our Danish market.

Your primary responsibilities will include:

  • Providing high-quality customer service via phone, email, and chat
  • Identifying opportunities to improve processes and contribute to better customer experiences
  • Handling a variety of inquiries, from product details to shipping, payments, and promotions
  • Taking ownership of challenges and proactively seeking solutions
  • Ensuring a seamless experience from order to delivery
About You

We are looking for individuals who are fluent in Danish and have excellent communication skills. Previous experience in the service industry is a plus.

You should be able to thrive in a fast-paced environment, excel at problem-solving, and provide quick, clear, and personalized solutions even in high-pressure situations.

Benefits

We offer a full-time employment contract with a 6-month probation period. Working hours for the team are 8:00-17:00, 10:00-19:00, with your working schedule published four months in advance.

You will join a big international team where we support and learn from each other, but most importantly, we have fun while doing so.

Why Join Us?

We're a dynamic and innovative company that offers great personal and internal career development opportunities, a culture that incorporates our values of trust, freedom, and responsibility, and a flexible work environment.

You'll also enjoy a generous employee discount, wellness allowance, sports activities, HQ onsite masseuse, and medical doctor.



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