Frontline Experience Transformation Specialist

17 hours ago


Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time
Company Overview

The Hub, a cutting-edge innovator, is revolutionizing the tools for frontline employees. Our mission is to transform the experience into one that is engaging and motivating, making their lives easier – from getting paid to developing their careers.

Job Description

As a Customer Success Associate, you will play a crucial role in overseeing the customer lifecycle, including onboarding, adoption, retention, and renewals. You will work closely with our Developers, Marketing, and Sales teams to meet our customers' expectations and drive their success.

Key Responsibilities
  • Drive customer success by understanding their needs and taking ownership of their internal and external requirements
  • Collaborate with cross-functional teams to deliver exceptional customer experiences
  • Develop and maintain effective customer strategies to ensure long-term growth and satisfaction
Requirements

To succeed in this role, you will need:

  • 1-3 years of experience in customer contact roles, preferably in sales or customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a dynamic startup environment and adapt to changing priorities
  • Fluency in Danish and English
  • Strong analytical and organizational skills
What We Offer

At The Hub, we offer a unique opportunity to be part of a motivated and young team working towards a shared goal. As a valued member of our team, you will have access to:

  • A collaborative and innovative work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • A fun and social atmosphere with regular team-building activities


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