Employee Experience Ambassador
17 hours ago
We are a fast-growing startup revolutionizing the way frontline employees interact with modern software at work. Our innovative solutions aim to make their lives easier, from getting paid to developing their careers.
About All GravyWe've developed cutting-edge tools that empower shift and gig workers to thrive in their roles. Our mission is to transform the employee journey, from recruitment to career development, making it engaging, motivating, and efficient.
The Role: Customer Success AssociateWe're seeking a highly motivated Customer Success Associate to join our team and help us roll out our services across the UK, Denmark, Norway, Sweden, and other exciting markets. This role offers a unique opportunity to contribute to the growth of our customer base and develop your skills in a dynamic startup environment.
As a Customer Success Associate, you'll be responsible for driving customer success, overseeing the customer lifecycle, and working closely with our Developers, Marketing, and Sales teams to meet customer expectations.
Your Responsibilities- Drive customer success through proactive communication and issue resolution
- Oversee the customer lifecycle, including onboarding, adoption, retention, and renewals
- Collaborate with cross-functional teams to deliver exceptional customer experiences
- Take ownership of customer needs, ensuring timely and effective resolutions
All Gravy is experiencing high growth, and this role will evolve over time, providing opportunities for learning and professional development.
You'll Thrive Here If:- You have excellent energy, a good sense of humor, and a disciplined problem-solving mindset
- You enjoy working in a dynamic startup environment and initiating new projects
- You're a team player who values collaboration and learning
- You possess strong communication and interpersonal skills
We're a young, dynamic team passionate about building an awesome company culture. You'll be part of a close-knit team, working together to create a product people love. Enjoy perks like lunches, social events, a stocked fridge, and a regular Friday bar.
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