Senior Service Operations Manager
2 weeks ago
STERISAFE ApS is a pioneering health-tech company dedicated to revolutionizing environmental hygiene methods in the healthcare sector and beyond. With a strong foundation in science and engineering, our team combines cutting-edge findings and innovations in health technology and IoT to develop and market superior disinfection solutions.
Located on the campus of the University of Copenhagen since 2014, STERISAFE has developed a unique and patented technology for effective, safe, and rapid automated room disinfection.
Job DescriptionWe are seeking an experienced Senior Service Operations Manager to lead the development and implementation of our After-Sales service program. This role will be responsible for training and motivating staff, distributors, and sales representatives to deliver exceptional customer service.
The ideal candidate will have substantial experience in managing technologically advanced products and developing international after-sales services within a distributor network. A commercial mindset, fluency in English, and ability to thrive in an international environment are essential.
This position requires occasional travel and will report directly to the COO in Copenhagen. The successful candidate will become the primary point of contact for end customers and distributors, ensuring compliance with company policies.
Responsibilities- Develop and initiate an After-Sales service program to follow up on required services and maintenance.
- Optimize support and service processes, tools, and systems to enhance efficiency.
- Train, motivate, and lead both in-house after-sales teams and distributors' sales networks.
- Collaborate with the sales department to develop business plans for enhancing sales performance.
The salary for this position consists of a competitive fixed salary and a possible bonus scheme. As an employee of STERISAFE, you will be eligible for relocation assistance to find suitable housing in the greater Copenhagen area.
RequirementsTo succeed in this role, you should have:
- Substantial experience from a similar position with technologically or mechanically advanced products.
- A commercial and entrepreneurial mindset.
- Fluency in English (written and spoken).
- Ability to thrive in an international environment.
This is a fantastic opportunity to join a dynamic and innovative company at the forefront of environmental hygiene solutions. If you are a motivated and experienced professional looking for a new challenge, please submit your application and CV, including your salary expectations.
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