Technical Incident Manager

1 month ago


Copenhagen, Copenhagen, Denmark Dalux Full time
Join Our Team as a Technical Incident Manager

We are seeking a highly skilled Technical Incident Manager to join our team at Dalux. As a key member of our Operations team, you will play a critical role in ensuring the efficient and effective resolution of major incidents relating to our Dalux products running in AWS.

Your Key Responsibilities
  • Lead and facilitate incident response meetings and act as the central point of contact for all major incidents.
  • Develop and maintain the incident management process in Dalux.
  • Communicate with all relevant stakeholders internally during and after an incident and ensure extensive Root Cause Analysis (RCA).
  • Drive post-incident reviews with a focus on continuous improvements and follow-up on preventive actions.
  • Collaborate with development teams, customer support, and product management, focusing on clear communication and transparency.
Your Background

We expect you to have an IT background and prior experience with incident management, as well as experience with being on call 24/7.

What We Offer

As a Daluxian, you will enjoy a flat organization with a short path from idea to product, creative freedom, and a high level of trust in your work. You will have the opportunity to create tangible value for our users and be part of a dynamic environment with sparring between colleagues, room to be yourself, monthly social events, and various clubs to mix professional development with fun.

We are a software company with a strong focus on innovation and customer satisfaction. Our products are used in more than 140 countries globally, and we are committed to making the construction industry smarter and more effective.

If you are a motivated and experienced Technical Incident Manager looking for a new challenge, we encourage you to apply. We will be having ongoing interviews, and we look forward to hearing from you.



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