Digital Supply Chain Manager
3 weeks ago
Customer Success Manager Role
We help our customers achieve their goals by providing them with the best possible experience with our Digital Supply Chain solutions. As a Customer Success Manager, you will work directly with our customers to guide them through their journey with our solutions.
Key Responsibilities
- Build strong relationships with our customers and help them maximize the value of their partnership with SAP.
- Oversee key customer milestones throughout the customer lifecycle, from deal signature to system provisioning and business case achievement.
- Develop and implement account strategies and implementation plans for emerging and renewal customers.
- Drive customer references and establish success metrics agreed with the customer.
- Manage the renewal cycle for customers in tight collaboration with the Customer Renewal Specialist.
Requirements
- 8+ years' experience in customer relationship management, sales, and sales team expertise in license or services domain.
- Project management experience, including business process transformation and re-engineering.
- Commercial experience, including developing account management plans and contract negotiations.
- Line of Business experience in Supply Chain, Asset Management, Procurement, or Manufacturing.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
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