Digital Supply Chain Manager

4 weeks ago


Copenhagen, Copenhagen, Denmark SAP Full time

Unlock the Power of Digital Supply Chain

SAP is seeking a highly skilled Digital Supply Chain Manager to join our team. As a key member of our customer success team, you will be responsible for guiding our customers through their journey with our Digital Supply Chain solutions. Your primary goal will be to increase customer satisfaction, retention, and renewals for Cloud products within the Digital Supply Chain solutions portfolio.

Key Responsibilities:

  • Build strong relationships with our customers and help them maximize the value of their partnership with SAP.
  • Oversee key customer milestones throughout the customer lifecycle, from deal signature to system provisioning and business case achievement.
  • Develop and implement account strategies and implementation plans for emerging and renewal customers.
  • Drive customer references and establish success metrics agreed with the customer.
  • Manage the renewal cycle for customers in tight collaboration with the Customer Renewal Specialist.

Requirements:

  • 8+ years' experience in customer relationship management, sales, and sales team expertise in license or services domain.
  • Project management experience, including business process transformation and re-engineering.
  • Commercial experience, including developing account management plans and contract negotiations.
  • Line of Business experience in Supply Chain, Asset Management, Procurement, or Manufacturing.

About SAP:

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide.

Why Join SAP?

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



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