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Inbound Service Excellence Professional

1 week ago

Copenhagen, Copenhagen, Denmark momondo Full time
Your Responsibilities
  • Respond to and route consumer inquiries submitted via online support tools, adhering to team standards and best practices.
  • Identify user experiences requiring internal review, collaborating with cross-functional team members for potential product issues and usability improvements.
  • Submit service issues involving third-party bookings via partner operation process flow; monitor and track resolution.
  • Remain informed of product offerings and evolution.
  • Collaborate with internal team members to implement new or improved strategies and approaches.