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Finnish Speaking Support Consultant

1 week ago

Rudersdal Kommune, Denmark Tieto Denmark AS Full time

Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth.

We are looking for a Finnish speaking IT Service Expert who wants to be part of our team. As a customer service representative, you will work independently, handling financial services inquiries and supporting the bank's end customers.

The ideal candidate will have previous experience in a customer service role, with strong communication skills in Finnish, Swedish, and English. You will be responsible for providing top-level service and customer interaction to ensure the best solution for the customer's situation.

This is an exciting opportunity to work with a fantastic team of 8 individuals, where good collaboration and a pleasant work environment are highly valued. We offer a temporary position for 1 year, with a possibility of extension, and full-time employment.

As an IT Service Expert, your responsibilities will include:

  • Handling incoming calls from customers, primarily individuals but also stores and bank personnel
  • Making follow-up calls on submitted cases