Venue Operations Manager
3 days ago
**About the Job**
The Venue Manager at Blonde Inc. is a key role that oversees the day-to-day operations of one of our café locations, ensuring a high standard of customer service, cleanliness, and overall productivity.
This position requires strong leadership skills to manage a team of talented staff, motivate and train them effectively, and foster a positive work environment.
- Key Responsibilities:
- Lead, motivate, and support the café team, promoting a positive and efficient work environment.
- Manage scheduling, assign stations, monitor performance, and address issues professionally.
- Provide training and resolve workplace challenges, developing a cooperative team culture.
- C coordinate scheduling adjustments and manage sick calls on a rotational basis.
- E nsure friendly, warm, and efficient service, consistently meeting customer experience standards.
- Promptly address any service issues or complaints with professionalism and empathy.
- O versee station assignments to maintain smooth customer flow and engagement.
Operational Efficiency & Coordination with Bakery
- Maintain appropriate stock levels, place orders, and ensure stations are fully stocked throughout shifts.
- E nsure café cleanliness, organization, and readiness, creating a welcoming atmosphere.
- W ork closely with the bakery team, liaising with bakery management to coordinate shared spaces and ensure efficient workflow.
Compliance & Standards
- E nforce health, safety, and hygiene standards, ensuring all staff comply with policies.
- E nsure adherence to dress code, phone use, and workplace standards consistently.
- M aintain daily communication with upper management and report any significant issues promptly.
Administrative Duties
- C heck and respond to emails sent to all three café locations, including handling refunds, customer requests, and other inquiries.
- M anage emails regarding private orders, coordinate with the bakery team to confirm feasibility, and communicate orders with FOH staff.
- H andle any issues with private orders as they arise.
- A dress issues with wholesale B2B partners and communicate with FOH and bakery as needed.
- R ecord sell-out times of products in a spreadsheet.
Requirements
- P roven experience (at least 1 year) in leadership and management in a café, hospitality, or similar role.
- S trong leadership skills and ability to manage, motivate, and train a team effectively.
- P assion for the industry and genuine care for customers and staff alike.
- F lexibility and problem-solving skills for working in a shared venue.
- E xcellent organizational, communication, and time-management abilities.
- C ommitment to providing top-notch customer service and creating a positive atmosphere.
- A bility to multitask in a fast-paced environment and make quick, sound decisions.
- E ye for detail and initiative to implement procedures as necessary.
- V alid visa to live and work in Denmark.
Why This Role?
This role offers a unique opportunity to shape the daily experience of both our customers and our team, fostering a supportive environment, opportunities for professional growth, and being part of a passionate team dedicated to quality and community.
If you're a natural leader with a commitment to excellence in hospitality management, we encourage you to apply.
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