Venue Operations Manager

3 days ago


Copenhagen, Copenhagen, Denmark Blonde Inc. Full time

**About the Job**

The Venue Manager at Blonde Inc. is a key role that oversees the day-to-day operations of one of our café locations, ensuring a high standard of customer service, cleanliness, and overall productivity.

This position requires strong leadership skills to manage a team of talented staff, motivate and train them effectively, and foster a positive work environment.

  • Key Responsibilities:
  • Lead, motivate, and support the café team, promoting a positive and efficient work environment.
  • Manage scheduling, assign stations, monitor performance, and address issues professionally.
  • Provide training and resolve workplace challenges, developing a cooperative team culture.
  • C coordinate scheduling adjustments and manage sick calls on a rotational basis.
  • E nsure friendly, warm, and efficient service, consistently meeting customer experience standards.
  • Promptly address any service issues or complaints with professionalism and empathy.
  • O versee station assignments to maintain smooth customer flow and engagement.

Operational Efficiency & Coordination with Bakery

  • Maintain appropriate stock levels, place orders, and ensure stations are fully stocked throughout shifts.
  • E nsure café cleanliness, organization, and readiness, creating a welcoming atmosphere.
  • W ork closely with the bakery team, liaising with bakery management to coordinate shared spaces and ensure efficient workflow.

Compliance & Standards

  • E nforce health, safety, and hygiene standards, ensuring all staff comply with policies.
  • E nsure adherence to dress code, phone use, and workplace standards consistently.
  • M aintain daily communication with upper management and report any significant issues promptly.

Administrative Duties

  • C heck and respond to emails sent to all three café locations, including handling refunds, customer requests, and other inquiries.
  • M anage emails regarding private orders, coordinate with the bakery team to confirm feasibility, and communicate orders with FOH staff.
  • H andle any issues with private orders as they arise.
  • A dress issues with wholesale B2B partners and communicate with FOH and bakery as needed.
  • R ecord sell-out times of products in a spreadsheet.

Requirements

  • P roven experience (at least 1 year) in leadership and management in a café, hospitality, or similar role.
  • S trong leadership skills and ability to manage, motivate, and train a team effectively.
  • P assion for the industry and genuine care for customers and staff alike.
  • F lexibility and problem-solving skills for working in a shared venue.
  • E xcellent organizational, communication, and time-management abilities.
  • C ommitment to providing top-notch customer service and creating a positive atmosphere.
  • A bility to multitask in a fast-paced environment and make quick, sound decisions.
  • E ye for detail and initiative to implement procedures as necessary.
  • V alid visa to live and work in Denmark.

Why This Role?

This role offers a unique opportunity to shape the daily experience of both our customers and our team, fostering a supportive environment, opportunities for professional growth, and being part of a passionate team dedicated to quality and community.

If you're a natural leader with a commitment to excellence in hospitality management, we encourage you to apply.


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