Digital Onboarding Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Digital Onboarding Specialist to join our team at Nets A/S. As a Digital Onboarding Specialist, you will be responsible for helping the Head of Customer Enablement manage our clients in our specialist vertical industries.
Key Responsibilities
- Mapping and enhancing existing or creating new end-to-end onboarding processes.
- White Glove our initial clients through the onboarding process to establish BAU processes.
- Liaising with internal stakeholders including Sales, Pricing, LAKA Onboarding Teams, Risk and Compliance, Reporting, and Customer Service to ensure our clients have a seamless experience and any handovers between the teams are understood.
- Working closely with all departments to ensure agreed SLAs are developed and met.
- Working on product and operational tools to enhance the client experience.
- Suggest and run specialist tactical and strategic projects as needed.
- Ensure platform partners or aggregators are well serviced and onboarding SLA and reporting timelines are met.
Requirements
- Strong experience in onboarding clients, especially in our Specialist Verticals.
- Experience in building a slick onboarding process from the ground up.
- Proven track record of overachieving KPI and goals.
- Demonstrated passion for new technology businesses.
- Ability to understand complex compliance and risk arrangements outside standard onboarding processes.
- Strong grasp on partner commercial models and ability to think laterally.
- Experience in working with multiple stakeholders within a payment organization, instilling a 'can do' tenacious attitude.
- Strong results in helping achieve commercial goals, and ability to work analytically.
- Excellent customer-first mindset and commercial acumen, with the ability to nurture relationships and help them grow.
- Strong communication and organizational skills.
- Ability to work independently and autonomously, interact and operate excellently within a small team of experts distributed throughout Europe, and willingness to travel.
- Knowledge of IC++ pricing, Gateway, and APMs.
- MS Office, Salesforce, and CRM systems experience.
- Fluent in English. Skills in other main European languages are desirable.
About Nets A/S
Nets A/S is a leading digital payment solutions provider. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.
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