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Digital Onboarding Specialist

2 months ago

Ballerup, Ballerup Kommune, Denmark Nets AS Full time

About the Role

We are seeking a highly skilled Digital Onboarding Specialist to join our team at Nets A/S. As a Digital Onboarding Specialist, you will be responsible for helping the Head of Customer Enablement manage our clients in our specialist vertical industries.

Key Responsibilities

  • Mapping and enhancing existing or creating new end-to-end onboarding processes.
  • White Glove our initial clients through the onboarding process to establish BAU processes.
  • Liaising with internal stakeholders including Sales, Pricing, LAKA Onboarding Teams, Risk and Compliance, Reporting, and Customer Service to ensure our clients have a seamless experience and any handovers between the teams are understood.
  • Working closely with all departments to ensure agreed SLAs are developed and met.
  • Working on product and operational tools to enhance the client experience.
  • Suggest and run specialist tactical and strategic projects as needed.
  • Ensure platform partners or aggregators are well serviced and onboarding SLA and reporting timelines are met.

Requirements

  • Strong experience in onboarding clients, especially in our Specialist Verticals.
  • Experience in building a slick onboarding process from the ground up.
  • Proven track record of overachieving KPI and goals.
  • Demonstrated passion for new technology businesses.
  • Ability to understand complex compliance and risk arrangements outside standard onboarding processes.
  • Strong grasp on partner commercial models and ability to think laterally.
  • Experience in working with multiple stakeholders within a payment organization, instilling a 'can do' tenacious attitude.
  • Strong results in helping achieve commercial goals, and ability to work analytically.
  • Excellent customer-first mindset and commercial acumen, with the ability to nurture relationships and help them grow.
  • Strong communication and organizational skills.
  • Ability to work independently and autonomously, interact and operate excellently within a small team of experts distributed throughout Europe, and willingness to travel.
  • Knowledge of IC++ pricing, Gateway, and APMs.
  • MS Office, Salesforce, and CRM systems experience.
  • Fluent in English. Skills in other main European languages are desirable.

About Nets A/S

Nets A/S is a leading digital payment solutions provider. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.