Client Success Strategist

5 days ago


Taastrup, Høje-Taastrup Kommune, Denmark The HubDanske Bank Full time

Danske Bank is leading the charge in consumer neuroscience, and we're looking for a Client Success Strategist to drive customer success throughout the entire lifecycle. As a strategic thinker with a strong customer focus, you'll play a critical role in developing and implementing plans to ensure our clients achieve their goals.

This role requires a unique blend of business acumen, technical skills, and interpersonal savvy. You'll work closely with our sales, marketing, and product teams to understand customer needs and develop solutions that meet those needs. Your expertise in identifying opportunities and reducing churn risk will be invaluable in driving revenue growth and customer satisfaction.

Responsibilities will include monitoring client usage of our products and services, providing guidance on maximizing value, and effectively handling and addressing customer issues. You'll stay up-to-date with industry trends and developments and identify new ways to apply our innovative products and features to meet customer needs.

You'll collaborate with cross-functional teams to advocate for customer needs and provide quality feedback. Ensuring all activities align with the agreed-upon level of quality and timeframe will be a top priority. You'll also provide customers with onboarding and continuous training to help them get the most value from our services.

To succeed in this role, you'll need to demonstrate a growth mindset, strong sense of responsibility, and unwavering integrity. A great candidate will be aspirational, self-motivated, and a team player who thrives in a fast-paced environment.

A background in marketing, creative, or performance marketing agencies will be highly valued, as will a strong understanding of CRM software. Able to conduct business in English, you'll possess excellent problem-solving skills and a proactive approach to addressing client needs.

We foster an inclusive culture that celebrates individuality and welcomes diversity. If you're passionate about driving growth, fueled by responsibility, and guided by integrity, join us in shaping the future of consumer neuroscience.



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