Quality Improvement Specialist

14 hours ago


Odense, Odense Kommune, Denmark esoft systems Full time

Esoft Systems is a dynamic and innovative organization that prides itself on delivering exceptional quality to its clients.

We are currently seeking a highly skilled Quality Specialist to join our team, with the primary objective of ensuring that all products meet the highest standards of quality.

Key Responsibilities:

- Develop and implement effective training programs for in-house staff and vendors to enhance their performance and skills.

- Design and deliver engaging training content and materials to ensure maximum impact and effectiveness.

- Collaborate with various stakeholders to ensure smooth onboarding of new clients and external resources, guaranteeing that quality expectations are met.

- Conduct thorough investigations into customer complaints, identifying root causes and proposing solutions to prevent recurrence.

- Proactively maintain quality by applying procedures, conducting internal audits, and using inspection and test plans to control quality in the production process.

Requirements:

Knowledge:

- Proficiency in using Photoshop, Camera Raw, and Bridge.

- At least 1 year of experience working in the real-estate editing industry.

- General knowledge of product quality management and experience working with part-time employees and vendors both online and offline.

Skills:

- Creative problem-solving skills, including root cause analysis and reporting.

- Excellent communication and research skills, with the ability to effectively communicate ideas and concepts to both technical and non-technical audiences.

- Basic skills in English for report writing, emails, communication, and presentations.

Personal Requirements: (Attitude, personality, ability)

- Demonstrate the 6 core values of Esoft (Openness, Care, Credibility, Quality, Passionate, Innovation).

- Good health; able to work under high pressure, no color blind.

- Ability to work in shifts, Tet, and Holiday to support production when required.



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