Quality Improvement Specialist
14 hours ago
Esoft Systems is a dynamic and innovative organization that prides itself on delivering exceptional quality to its clients.
We are currently seeking a highly skilled Quality Specialist to join our team, with the primary objective of ensuring that all products meet the highest standards of quality.
Key Responsibilities:
- Develop and implement effective training programs for in-house staff and vendors to enhance their performance and skills.
- Design and deliver engaging training content and materials to ensure maximum impact and effectiveness.
- Collaborate with various stakeholders to ensure smooth onboarding of new clients and external resources, guaranteeing that quality expectations are met.
- Conduct thorough investigations into customer complaints, identifying root causes and proposing solutions to prevent recurrence.
- Proactively maintain quality by applying procedures, conducting internal audits, and using inspection and test plans to control quality in the production process.
Requirements:
Knowledge:
- Proficiency in using Photoshop, Camera Raw, and Bridge.
- At least 1 year of experience working in the real-estate editing industry.
- General knowledge of product quality management and experience working with part-time employees and vendors both online and offline.
Skills:
- Creative problem-solving skills, including root cause analysis and reporting.
- Excellent communication and research skills, with the ability to effectively communicate ideas and concepts to both technical and non-technical audiences.
- Basic skills in English for report writing, emails, communication, and presentations.
Personal Requirements: (Attitude, personality, ability)
- Demonstrate the 6 core values of Esoft (Openness, Care, Credibility, Quality, Passionate, Innovation).
- Good health; able to work under high pressure, no color blind.
- Ability to work in shifts, Tet, and Holiday to support production when required.
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