Technical Support Specialist

6 hours ago


Odense, Odense Kommune, Denmark Struct Full time

Are you passionate about delivering exceptional customer service and technical expertise? Do you have a knack for resolving complex issues and providing seamless support experiences?

About the Role

We are seeking an experienced Technical Support Specialist to join our team at Struct A/S. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via various channels.

Your primary focus will be on delivering prompt, professional, and courteous support services, ensuring that our customers receive timely resolutions to their queries and issues.

Responsibilities
  • Provide first- and second-line technical support to our customers through various communication channels, including phone, email, and ticketing systems.
  • Troubleshoot and resolve complex technical issues related to software, hardware, and network connectivity.
  • Collaborate with internal teams, including development and sales, to ensure seamless support experiences and identify opportunities for process improvements.
  • Document and maintain accurate records of customer interactions, issues, and resolutions.
  • Stay up-to-date with industry trends, technologies, and best practices to enhance your technical expertise and provide informed support.
Requirements
  • Relevant education or experience in IT, computer science, or a related field.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Proficiency in Microsoft Azure servers, SQL databases, C#, .NET, REST APIs, and Cloudflare.
  • Familiarity with Agile development methodologies and version control systems.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
What We Offer
  • An exciting and diverse role in an innovative, growing company with a dynamic and open work culture.
  • Friendly, welcoming, and sharp colleagues who share your passion for delivering exceptional support experiences.
  • Opportunity for permanent employment in a student job or full-time position, with opportunities for career growth and professional development.
  • A comprehensive benefits package, including flexible working hours, lunch arrangement, and family-friendly policies.
  • Access to cutting-edge technology, training, and resources to enhance your technical expertise and stay up-to-date with industry trends.


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