Cloud Technical Consultant
4 weeks ago
At Amazon, we're seeking a skilled Cloud Technical Consultant to join our team. As a Cloud Technical Consultant, you will be the primary technical point of contact for one or more customers, helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits.
Key ResponsibilitiesEvery day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking Cloud technologies.
- Interact with leading technologists around the world.
- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
- Write tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Assist in Design/Architecture of AWS and Hybrid cloud solutions.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to help coordinate the handling of urgent issues as needed.
We're looking for someone with a Bachelor's Degree in Computer Science, IT, Math, or related discipline, or equivalent work experience. You should have 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment. Additionally, you should have external enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
Advanced experience in one or more of the following areas is a plus: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc. Experience in a 24x7 operational services or support environment is also a plus.
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