Cloud Technical Consultant

4 weeks ago


Copenhagen, Copenhagen, Denmark Amazon Full time

At Amazon, we're seeking a skilled Cloud Technical Consultant to join our team. As a Cloud Technical Consultant, you will be the primary technical point of contact for one or more customers, helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits.

Key Responsibilities

Every day will bring new and exciting challenges on the job while you:

  1. Learn and use groundbreaking Cloud technologies.
  2. Interact with leading technologists around the world.
  3. Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
  4. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  5. Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
  6. Write tutorials, how-to videos, and other technical articles for the customer community.
  7. Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
  8. Drive projects that improve support-related processes and our customers' technical support experience.
  9. Assist in Design/Architecture of AWS and Hybrid cloud solutions.
  10. Help Enterprises define IT and business processes that work well with cloud deployments.
  11. Be available outside of business hours to help coordinate the handling of urgent issues as needed.
Requirements

We're looking for someone with a Bachelor's Degree in Computer Science, IT, Math, or related discipline, or equivalent work experience. You should have 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment. Additionally, you should have external enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.

Advanced experience in one or more of the following areas is a plus: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc. Experience in a 24x7 operational services or support environment is also a plus.



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