Customer Experience Lead

2 weeks ago


Copenhagen, Copenhagen, Denmark SameSystem is PLC Full time

SameSystem is a leader in Workforce Management Solutions for Retail and Hospitality businesses. As a skilled Customer Experience Lead, you'll play a pivotal role in crafting memorable experiences for our clients, driving customer satisfaction, and fostering long-term relationships.

Main Responsibilities:
  • Collaborate closely with our clients to understand their evolving needs, developing tailored solutions that address their specific pain points.
  • Oversee the development and implementation of customer-facing processes, ensuring seamless interactions and maximum satisfaction.
  • Mentor and train our team members to deliver exceptional customer experiences, reinforcing our commitment to excellence.

About Your Expertise:

  • With extensive experience in Customer Success, account management, or similar roles, you'll possess a profound understanding of the Retail and Hospitality industries.
  • Your exceptional communication and interpersonal skills will enable you to build rapport with clients, colleagues, and stakeholders alike, facilitating open dialogue and effective collaboration.
  • A customer-centric approach, combined with your analytical mind and problem-solving prowess, will make you an indispensable asset to our team.

About Us:

  • SameSystem is a values-driven organization, dedicated to delivering world-class Workforce Management Solutions that empower businesses to succeed in the Retail and Hospitality sectors.
  • We're passionate about creating meaningful connections with our clients, fostering a culture of innovation, and driving continuous improvement in all aspects of our work.


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