Customer Success Expert

1 day ago


Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Conference Manager Full time

About the role:

We're seeking a Customer Success Expert to join our growing team. In this role, you will be responsible for helping customers succeed with planning their events, conferences, and fairs using our innovative platform.

Your key responsibilities will include:

  • Building strong relationships with clients in the Danish market and becoming their go-to person for all things Conference Manager.
  • Providing top-notch support to new clients, ensuring they're comfortable using our platform and getting the most out of it.
  • Closely monitoring client needs and feedback, working closely with our development team to implement improvements to the platform.
  • Identifying opportunities to enhance the customer experience through new features or services, collaborating with the sales team to drive growth.
  • Advocating for clients' needs within the company, guaranteeing they receive exceptional service and support.

To succeed in this role, you must be a highly skilled communicator with excellent interpersonal skills. You are fluent in Danish and English and have experience working in a fast-paced commercial environment.



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