Strategic Customer Advocacy Lead

6 days ago


Copenhagen, Copenhagen, Denmark FE fundinfo Full time

We are looking for a seasoned Sr. Client Success Manager to join our dynamic team at FE fundinfo. As a trusted partner to our Nordics clients, you will unlock their full potential by driving strategic partnerships and delivering innovative solutions.

Your Key Responsibilities Will Include:
  • Fostering long-term relationships with clients, ensuring they extract maximum value from our offerings.
  • Identifying and addressing adoption gaps and dissatisfactions among clients.
  • Conducting regular business review sessions with clients to align expectations.
  • Liaising with internal teams to stay up-to-date on company services and facilitate issue resolution.
  • Providing support for smooth product migration and integration processes.

As a valued member of our team, you will enjoy a supportive work environment that promotes flexibility, collaboration, and continuous learning. You'll have access to hybrid work options, team-building activities, and opportunities for professional growth.

Essential Qualifications:
  • Experience in customer success roles within financial services, managing complex client relationships in Nordics.
  • Demonstrated ability to adopt a customer-centric mindset, communicate effectively, and influence diverse stakeholders.
  • Strong analytical skills, enabling commercial interpretation of client/business data.
  • Able to pinpoint areas for improvement and drive positive change.


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