Robotics Operations Director

2 weeks ago


Copenhagen, Copenhagen, Denmark Nexi Group Full time

About Us

Nexi Group is a leading innovator in digital payments, shaping the future of customer service through cutting-edge robotics solutions.

Job Summary

We are seeking an experienced Robotics Operations Manager to join our team. This role will be responsible for ensuring the optimal operation of customer service robots and CoPilot agents across all Nordic countries.

Main Responsibilities

  • Monitor robot performance and coordinate actions to achieve target performance.
  • Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.
  • Maintain a prioritized list of enhancements and developments for Customer Service Nordics.
  • Collaborate with robotic development teams to prioritize robot enhancements or new robots.
  • Assist in the development and operation of a community for CoPilot within Customer Service Nordics.
  • Establish a structured training program for onboarding new specialists into the robotics framework.
  • Examine processes for potential robotic optimizations.
  • Share information with stakeholders and maintain relationships.

Required Skills and Qualifications

  • Proven experience in operational planning, performance analysis, or robotics engineering.
  • Excellent analytical abilities to track and interpret operational KPIs.
  • Passion for artificial intelligence and its applications in robotics and customer service.
  • Strong collaborative skills to work with development teams and other stakeholders.
  • Experience in creating and conducting training programs.

Benefits

  • Attractive salary and competitive package.
  • Constant support from your manager.
  • Hybrid work arrangement.
  • Flexible working hours.
  • Home equipment allowance.
  • Equipment needed for the role.
  • Health and dental insurance.
  • Referral bonuses.


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