Client Value Partner

2 months ago

Copenhagen, Copenhagen, Denmark Celonis Full time

About the Role:

The Client Value Partner (CVP) is a key addition to our Value Engineering team, playing a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

Key Responsibilities:

  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
  • Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing)
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
  • Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
  • Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
  • Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.

Requirements:

  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
  • Strong experience working for or within the Pharma/Life-Sciences space, being familiar with current challenges, strategic direction, and ongoing initiatives. Strong existing network is a plus.
  • Extensive experience in achieving business objectives through the deployment of software solutions
  • Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
  • Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
  • Possess a natural and consultative approach when engaging with senior executives
  • Strong team player who inspires the team with a patient and entrepreneurial leadership style
  • Project management: ability to organize and manage multiple streams
  • Strong communication skills and ability to translate Celonis use cases into customer business landscape
  • Are self-motivated, proactive team player
  • Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
  • Be willing to travel to meet with customer stakeholder needs (25%)

About Celonis:

Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

What We Offer:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen
  • A clear set of values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

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