-- Customer Success Manager
3 days ago
Formalize Madrid Full-time
Salary Competitive
Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position.
The opportunity and what we offer
Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.
- Be part of a fast-growing international SaaS company
- High level of trust and autonomy
- Be part of a social, diverse and international team
Responsibilities
- Work closely with our customers to solve problems, create value and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable
Qualifications and about you
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator and problem solver
- Connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent and dedicated
- Professional fluency in English
- Native fluency in French
- You thrive in an environment where you contribute to maintaining a high momentum
About Formalize
Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan and Madrid. Currently we are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups.
Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.
This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way we established strong partnerships and a base of satisfied customers. Our commitment was recognized through the best customer support, which earned us a reputation as a customer-centric pioneer. But now, we extended our expertise to a larger compliance universe including data compliance, risk and privacy.
Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.
Traits that describe our culture and employees:
- We are all very goal-oriented and hardworking
- We are responsible, and we like accountability
- We are connecting, and we like to build meaningful relationships
- We are optimistic and like to laugh and have a positive atmosphere
- We like to dream big and to have clear visions for the future
Test in the recruitment process
In the recruitment process, we use talent profiles. You will therefore receive a link to the test after sending your application.
Experience shows that it provides the best experience for both candidates and us as a company. It's not about answering right or wrong, but whether one's talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Whistleblower Software in relation to:
- Fit between the person and work tasks
- Fit between the person and the colleagues in the team
- Fit between the person and the role
We know that when this is staged optimally, you thrive and succeed much better in your job.
Recruitment Process
- Send application and upload relevant information
- Completion of Talent test
- 15 minutes online interview with our Talent Acquisition team
- 30 minutes online interview with our hiring manager
- 60 minutes in-person final interview with hiring manager and CRO / Head of Sales
Apply by attaching your resume and other relevant information and you will hear from us soon
We will hold interviews and hire on an ongoing basis.
#J-18808-Ljbffr-
Customer Success Manager
3 days ago
Aarhus, Denmark Bazoom ApS Full timeAre you an excellent communicator and do you want to put your skills to use, while reaching out to people all over the world? Are you a superhero when it comes to coordination and administration? Do you master English and communicate fluently and professionally both in writing and speaking? Then you need to join us! Who are we? At Bazoom Group we work with...
-
Customer Success Manager
3 days ago
Aarhus kommune, Denmark Plecto Full timeCustomer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark Whistleblower Software Full timeFormalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark Whistleblower Software Full timeFormalize Milan Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark Whistleblower Software Full timeFormalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark Whistleblower Software Full timeFormalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark Whistleblower Software Full timeFormalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark Whistleblower Software Full timeFormalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark Whistleblower Software Full timeFormalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and ideas within customer engagement, onboarding, and service? Do you have the initiative and...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark The HubDanske Bank Full timeAre you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark The HubDanske Bank Full timeAre you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark The HubDanske Bank Full timeAre you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative and motivation to always improve? Then you...
-
-- Customer Success Manager
3 days ago
Aarhus, Denmark The HubDanske Bank Full timeAre you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...
-
Aarhus, Denmark The HubDanske Bank Full timeEr du passioneret omkring kundefokuseret forretningsudvikling og ønsker at spille en central rolle i en hurtigt voksende SaaS-virksomhed? Hos prduct.com søger vi en dygtig Customer Success Manager til at styrke vores team i Aarhus C. Hvis du er klar til at tage udfordringen op og bidrage til vores mission om at skabe banebrydende digitale løsninger, er...
-
Customer Success Consultant til PeopleXact
3 days ago
Aarhus, Denmark Ramboll Full timeCustomer Success Consultant med det sorte bælte i kunderelationer Får du et smil på læben, når det lykkes dig gøre en forskel og skabe tydelige forandringer på landets arbejdspladser? Vi er på udkig efter dig, der kan onboarde og hjælpe vores kunder med at få mest muligt ud af vores HR-løsninger. Hos PeopleXact gør vi det muligt for...
-
Commercial Customer Contract Manager
3 days ago
Aarhus, Denmark Vestas Full timeAre you experienced with complex service contracts and communication with customers? Are you a good communicator who can manage stakeholders and come up with beneficials solutions for both parties? Then we might have the position for you! Service > Service Offshore > Customer Manager Team 1 The Customer Management team is responsible for ensuring a...
-
Customer Solution Engineer
2 days ago
Aarhus C, Denmark Adversus AS Full timeDo you have experience building integrations between systems? Are you familiar with concepts like APIs, Webhooks, and data destructuring? Ready to turn technical challenges into customer successes? Join Adversus, a rapidly growing SaaS company in the heart of Aarhus, Denmark! We are looking for a Customer Solution Engineer (CSE) to join our Customer...
-
Customer Insight Specialist
3 days ago
Aarhus kommune, Denmark JYSK Full timeCompany Description Job Description Are you passionate about working with customer insights, and do you want to be part of an exciting journey where you ensure the voice of the customer across JYSK? Then you might be the new Customer Insight Specialist we are looking for! WHAT WE OFFER YOU As a Customer Insight Specialist you will help collect and analyse...
-
Senior Customer Experience Manager
3 days ago
Aarhus, Denmark Nuuday Full timeSenior Customer Experience Manager Bliv en central del af TDC NET’s mission om at levere de bedste kundeoplevelser! TDC NET tager næste skridt i vores rejse som en selvstændig udbyder af digital infrastruktur i Danmark. Vi har et mål om at blive de bedste inden for kundeoplevelser, og vi søger en engageret og analytisk dygtig medarbejder, som kan...
-
Growth Manager
5 days ago
Aarhus, Denmark impact.com Full timeOur Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for...
