Digital Solutions Manager

4 weeks ago


Copenhagen, Copenhagen, Denmark TradeDoubler Full time

Job Overview:

We are seeking an experienced Digital Solutions Manager to join our team in Madrid. As a key member of our delivery team, you will be responsible for the day-to-day delivery of technical support tasks, processes, and client implementations.

This is a client-facing support/technical support and project management role that requires strong technical knowledge, troubleshooting skills, and commercial acumen.

You will work closely with clients and colleagues to deliver efficient, quality implementations across Tradedoubler products and provide exceptional customer service within agreed Service Level Agreements (SLAs).

The ideal candidate will have a strong background in technical support, customer service, or a related field, with excellent communication and problem-solving skills.

Main Responsibilities:

  • Manage the Tradedoubler affiliate platform on behalf of advertisers
  • Analyze and resolve technical questions from customers and colleagues
  • Maintain continuous contact with customers to understand their needs and provide proactive support
  • Support the sales team in meetings and calls to drive business growth
  • Stay updated on market changes and trends
  • Document client evolution and relevant changes
  • Leverage the team's expertise to provide solutions and gain different perspectives
  • Discuss results with the team periodically
  • Apply learnings from successful cases with other clients
  • Communicate important client information to stakeholders
  • Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices

Your Profile:

We are looking for a results-driven professional with strong technical knowledge, commercial acumen, and excellent communication skills. You should be able to motivate others, lead by example, and communicate complex technical concepts to non-technical audiences.

Requirements:

  • University degree in Computing, IT, or equivalent experience
  • Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML, and programming languages
  • Good written and spoken communication skills
  • Experience in client support/customer service environment (preferable)
  • Customer service-minded
  • Solutions-oriented with exceptional problem-solving skills
  • Professional approach
  • Results-driven
  • Attention to detail
  • Excellent team player

Why Us:

Tradedoubler offers a stimulating, challenging, and fun working environment where everyone can contribute and make a difference. We pride ourselves on offering competitive salaries, benefits, and opportunities for growth.

We are an international company with offices in 15 European countries and a presence in the APAC region. Our diverse team brings together creativity, communication, and idea-sharing, making us a great place to work.

Our salary range for this position is €40,000 - €60,000 per year, depending on experience. If you are passionate about technology, enjoy working in a fast-paced environment, and want to grow with a leading international performance marketing company, please apply.



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