Care4HR Operations Lead

4 days ago


Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time

Care4HR Operations Lead Job Description

We are seeking an experienced Operations Manager to lead the care4HR team within the Nordic region. The successful candidate will be responsible for ensuring smooth operations, managing resources, and supporting continuous improvement initiatives.

  • Main Responsibilities:
  • Operational Efficiency: Ensure efficient day-to-day operations, including resource allocation and coordination.
  • Content Management: Maintain and update the internal care4HR SharePoint site, templates, procedures, customer overviews, and key client information.
  • Compliance & Governance: Manage consultants' access to client instances and maintain relevant documentation.
  • Stakeholder Engagement: Coordinate graduate onboarding, educate, and follow up with dispatchers (graduates) to manage ticket coordination.
  • Performance Metrics: Establish SLA monitoring routines and clear reporting structures for consultant and customer follow-ups.
  • Resource Allocation: Optimize consultant workloads, track fair ticket distribution, and adjust resource allocations as needed.
  • Quality Assurance: Coordinate client setups and conduct quality assurance on ticket content.
  • Knowledge Transfer: Implement procedures for smooth transitions when onboarding new clients to care4HR.
  • Customer Support: Act as the primary Service Manager for selected customers and as an escalation point for operations related items.

Required Skills & Qualifications

The ideal candidate will have proven experience in operations management, IT services, or a similar role. Strong organizational and time management skills are essential. Excellent written and verbal communication skills in English, with proficiency in another Nordic language being an advantage.



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