AWS Technical Solutions Expert
4 days ago
We are seeking a highly skilled and experienced AWS Technical Solutions Expert to join our Enterprise Support team. As a key member of our team, you will work closely with customers to resolve complex technical issues and develop tailored solutions that meet their business needs.
About the Role:
- Resolve complex technical issues for customers, working closely with internal teams to identify root causes and develop effective solutions
- Develop and implement customized support plans to address customer pain points and drive business outcomes
- Collaborate with customers to understand their business needs and develop tailored solutions that meet those needs
- Become an expert on AWS cloud architecture and services, with a focus on compute, storage, networking, and security
- Communicate effectively with customers, both verbally and in writing, to provide clear and concise solutions to their problems
About You:
- 10+ years of technical engineering experience, with a strong background in cloud computing and infrastructure management
- Experience working in a 24x7 operational services or support environment, with a proven track record of delivering results under pressure
- Excellent communication and problem-solving skills, with the ability to work effectively with customers and internal stakeholders
- Strong knowledge of cloud-based architecture, cloud services, and customer-facing roles
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