IT Onboarding Expert
4 days ago
About the Role
As an IT Onboarding Specialist at Better Collective, you will play a crucial role in ensuring new users are seamlessly integrated into our IT systems. This position requires close collaboration with our international IT teams in London and Niš, providing a unique opportunity to work in a global setting.
Main Responsibilities
- Assist with the creation and management of user accounts in MS Active Directory and Google Workspace.
- Evaluate all new employees' IT requirements and ensure they have the necessary hardware and software.
- Design and conduct IT orientation sessions for new hires, including training on company IT policies and procedures.
- Provide support and troubleshooting for any onboarding-related IT issues.
- Document onboarding processes and update standard operating procedures (SOPs) as necessary.
- Collaborate with the broader IT team to ensure a smooth and efficient onboarding process.
Requirements and Qualifications
- A background in IT support or a related field, with a focus on excellent human-friendly support and onboarding.
- An understanding of MS Active Directory and Google Workspace.
- Exceptional communication and interpersonal skills, with proficiency in English.
- The ability to design and deliver engaging training sessions and create clear, concise documentation.
- A team player with a positive attitude and the ability to work independently.
- Prior experience in an international environment is an asset.
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